POLICIES

Shipping

Shipping is a flat rate of $9 anywhere in the United States; for orders over $200 shipping is free! We are not yet shipping outside the United States, but we’re working on it. Please sign up for our newsletter to receive updates!

Returns, Repairs and Exchanges

Returns for damaged merchandise may be made as long as we are notified of the damaged items within 48 hours of your receipt of the items. Please send a photo of the items to hello@francescawatson.com for instructions and a pre-paid shipping label.

Repairs on items as a result of defects in workmanship will be made free of charge, provided we are notified within 30 days of retail sale. Repairs to jewelry that is broken or damaged as a result of wear or mishandling will be quoted on an individual basis. Such repairs will be subject to availability of materials and original designs, and will be undertaken in our sole discretion. We do not accept exchanges.

Photos and materials

All photos on this site are taken in natural daylight using a Canon T3i. We make every effort to accurately represent the color of the stones used in our products, but because of the difference in monitors and screen settings, the color you see may not exactly match the product you receive. If a specific color match is important to you, please contact us at hello@francescawatson.com to discuss how we can assist you.